Covid-19 – Latest News

Latest Updates:

5th January – Lockdown January 2021
30th December – All our parks are closed

17th December – Access at Christmas (UPDATED: 19th Dec)

27th November –Updated: Local COVID Tier levels and your holiday
3rd November – Our phone lines will not be available on weekends
1st November – Our parks will close Wednesday 4th November at 9pm

30th October – Updated: Local COVID alert levels and your holiday

24th September – Restrictions on the use of bars
23rd September – NHS Test and Trace App

21st September – Rule of 6 & local lockdown restrictions

27th July – Swimming Pools continue to be closed
21st July – Bars opening with restrictions in place
9th July – Social distancing rules
8th July – Opening of shops, laundrettes
3rd July – New Terms & Conditions for staying on the park


Coronavirus Guarantee

With the ever-changing regulations in place, we understand you may be nervous about booking your holiday for 2021. That’s why we are offering our Coronavirus Guarantee!

If your area has restrictions where you are unable to travel, or if we are unable to provide your holiday due to restrictions in the local area of the park, we will refund your money or allow you to move the break with no charges!

Complete registration documents before you visit or download the NHS COVID-19 app

Anyone staying on the park needs to complete this form which details the names and contact numbers of each guest. This is a government requirement in line with their track and trace. This must be done on each visit, including for owners and seasonal tourers.

From 24th September, you can also download the NHS COVID-19 app, and scan our unique QR code to ‘check-in’ without having to fill out the form online or in person. Find out more here >

You can; download the document to print at home and post outside reception in the box provided, complete the online version of the form, or forms are provided outside each reception for you to complete.

Maintain social distancing

Please observe the government’s social distancing guidance that is currently in operation at all times. This maintains safe procedures for all our other guests and staff.

Children

Children must be accompanied by an adult at all times while staying with us, including on the play areas.

What facilities are open?

In line with government regulations and safety measures, the following applies to the facilities:

OpenClosed
Shower blocksSwimming pools & leisure centres
Outdoor play areas (with parental supervision)Arcades
Reception/officesRestaurants (GW & FT)
Bar (Lighthouse)
Open on reduce hours and/or with social distancing measures in place
Fish and Chip shop (Flower of May only)
Cafe (FOM only - takeaway only)
Shops
Bars (Flower of May, Goosewood, Fir Tree & Riverside Meadows)
Laundrettes

This is subject to change as the government amends their advice and regulations and as we feel we are able to open these facilities in a safe manner. 


What are we doing for you?

FOM-Secure-Check-in

Safe check-in

We are only allowing one person from each booking in the office at any one time. There is also a limit on the total number of people allowed in the office at any time to ensure social distancing.

FOM-PPE-Reception

Reception

Screens in reception are provided to keep a barrier between you and our staff. All our staff are given PPE to wear, should they choose to.

FOM-Contactless-Payment

Payments

Where possible, please use contactless payment. If this isn’t possible then we would prefer card payment and cash as a last resort. If you have a balance to pay before arrival, you can settle the balance in advance if you wish.

FOM-Hand-Sanitizer

Hand Sanitizer

We have a number of hand sanitizing stations across our parks, to help guests and staff keep their hands clean.

Cleaning

Communal areas will be cleaned more regularly than our usual rigorous standards. Doors and windows will be left open to increase circulation and reduce touchpoints. All our cleaners will be wearing full PPE and using the highest quality products. For those staying in our hire fleet - our cleaners will ‘fog’ the accommodation as they exit to completely sterilize the unit before new guests arrive. Bedding is washed at the laundry on a higher temperature than the minimum requirement.

Flower-of-May-Facilities-Play-Area

Play areas

We have hand sanitizing stations at our play areas to ensure best practice and keep hands clean. Children under 16 years of age must be accompanied by an adult at all times.

Booking Terms & Conditions

We have updated our booking terms and conditions.

Find out more

NHS Test and Trace Forms

Please complete this form if you are the lead guest of your holiday party or download the NHS COVID-19 app to 'check-in' when you are here.

Find out more