Covid-19 – Latest News

Latest Updates:

27th July – Swimming Pools continue to be closed
21st July – Bars opening with restrictions in place
9th July – Social distancing rules
8th July – Opening of shops, laundrettes
3rd July – New Terms & Conditions for staying on the park


Complete registration documents before you visit

Anyone staying on the park needs to complete this form which details the names and contact numbers of each guest. This is a government requirement in line with their track and trace. This must be done on each visit, including for owners and seasonal tourers.

You can; download the document to print at home and post outside reception in the box provided, complete the online version of the form, or forms are provided outside each reception for you to complete.

Maintain social distancing

Please observe the government’s social distancing guidance that is currently in operation at all times. This maintains safe procedures for all our other guests and staff.

Children

Children must be accompanied by an adult at all times while staying with us, including on the play areas.

What facilities are open?

In line with government regulations and safety measures, the following applies to the facilities:

OpenClosed
Shower blocksSwimming pools & leisure centres
Outdoor play areas (with parental supervision)Arcades
Reception/officesRestaurants (GW & FT)
Bar (Lighthouse)
Open on reduce hours and/or with social distancing measures in place
Fish and Chip shop (Flower of May only)
Cafe (FOM only - takeaway only)
Shops
Bars (Flower of May, Goosewood, Fir Tree & Riverside Meadows)
Laundrettes

This is subject to change as the government amends their advice and regulations and as we feel we are able to open these facilities in a safe manner. 


What are we doing for you?

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Safe check-in

We are only allowing one person from each booking in the office at any one time. There is also a limit on the total number of people allowed in the office at any time to ensure social distancing.

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Reception

Screens in reception are provided to keep a barrier between you and our staff. All our staff are given PPE to wear, should they choose to.

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Payments

Where possible, please use contactless payment. If this isn’t possible then we would prefer card payment and cash as a last resort. If you have a balance to pay before arrival, you can settle the balance in advance if you wish.

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Hand Sanitizer

We have a number of hand sanitizing stations across our parks, to help guests and staff keep their hands clean.

Cleaning

Communal areas will be cleaned more regularly than our usual rigorous standards. Doors and windows will be left open to increase circulation and reduce touchpoints. All our cleaners will be wearing full PPE and using the highest quality products. For those staying in our hire fleet - our cleaners will ‘fog’ the accommodation as they exit to completely sterilize the unit before new guests arrive. Bedding is washed at the laundry on a higher temperature than the minimum requirement.

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Play areas

We have hand sanitizing stations at our play areas to ensure best practice and keep hands clean. Children under 16 years of age must be accompanied by an adult at all times.

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Booking Terms & Conditions

We have updated our booking terms and conditions.

Find out more
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Lead Guest Form

Please complete this form if you are the lead guest of your holiday party.

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Frequently Asked Questions

We've put together our frequently asked questions.

Find out more