Covid-19 – Latest News

Latest Updates:

15th April – Toilet and shower blocks
5th April – IMPORTANT: Guest registration forms (see below)
29th March 2021 – Essential maintenance visits only

23rd February 2021 – Update for Private Owners & Seasonal Tourers

28th January 2021 – Goosewood Holiday Park & Riverside Meadows owners
3rd July 2020 – New Terms & Conditions for staying on the park
Bookings for 2021 – Coronavirus Guarantee


Guest registration

We are required, by the Government, to obtain details of every guest visiting our parks.

  • A COVID-19 Guest Registration Form must be completed by every person over 16 years of age
  • If you are using the NHS QR code to scan in, you must do this every day you are on park as the app ‘logs out’ at midnight
  • Owners and seasonal tourers must ‘check-in’ or complete a form on every visit

There are three ways to complete the necessary details:

Use our online formScan the QR codeComplete a paper form
Click here >Click here >Available at park reception
Each person over 16 needs to complete this once for the duration of your stayEach person over 16 needs to scan in every day using the QR code. The app logs out at midnight.Each person over 16 needs to complete this once for the duration of your stay

Maintain social distancing

Please observe the government’s social distancing guidance that is currently in operation at all times. This maintains safe procedures for all our other guests and staff.

Children

Children must be accompanied by an adult at all times while staying with us, including on the play areas.

What facilities are open?

FacilityPlanned opening date
Shower blocks and toiletsTBC
Bars15th April - outside
17th May - inside (TBC)
Playgrounds12th April
LaundrettesTBC
Shops12th April
Cafe, Fish & Chip Shop (FOM only)16th April - takeaway only
Swimming pools & Leisure centresTBC

*This is subject to change as the government amends their advice and regulations and as we feel we are able to open these facilities in a safe manner. Social distancing measures will be in place where facilities are open.


What are we doing for you?

FOM-Secure-Check-in

Safe check-in

We are only allowing one person from each booking in the office at any one time. There is also a limit on the total number of people allowed in the office at any time to ensure social distancing.

FOM-PPE-Reception

Reception

Screens in reception are provided to keep a barrier between you and our staff. All our staff are given PPE to wear, should they choose to.

FOM-Contactless-Payment

Payments

Where possible, please use contactless payment. If this isn’t possible then we would prefer card payment and cash as a last resort. If you have a balance to pay before arrival, you can settle the balance in advance if you wish.

FOM-Hand-Sanitizer

Hand Sanitizer

We have a number of hand sanitizing stations across our parks, to help guests and staff keep their hands clean.

Cleaning

Communal areas will be cleaned more regularly than our usual rigorous standards. Doors and windows will be left open to increase circulation and reduce touchpoints. All our cleaners will be wearing full PPE and using the highest quality products. For those staying in our hire fleet - our cleaners will ‘fog’ the accommodation as they exit to completely sterilize the unit before new guests arrive. Bedding is washed at the laundry on a higher temperature than the minimum requirement.

Flower-of-May-Facilities-Play-Area

Play areas

We have hand sanitizing stations at our play areas to ensure best practice and keep hands clean. Children under 16 years of age must be accompanied by an adult at all times.

Booking Terms & Conditions

We have updated our booking terms and conditions.

Find out more

NHS Test and Trace Forms

Please complete this form if you are the lead guest of your holiday party or download the NHS COVID-19 app to 'check-in' when you are here.

Find out more