FOM, RM, FT – Seasonal Pitch Bookings 2022 – Our Agreement With You

Our Agreement with You: Please carefully consider the following prior to reserving a pitch:

Our agreement with you binds you, the person named on the reservation form, and all members of your party, including children and any day visitors. You must ensure that all members of your party are aware of, and accept all of this agreement. It starts from the day the reservation is made and continues until the last member of your party has left the park on 30th October 2022. The Management reserve the right to decline any application for a seasonal touring pitch.

The proprietor reserves the right to refuse admission to the park to any person, and to terminate the seasonal contract if in our opinion you or your party are deemed to be behaving unreasonably or inappropriately, causing damage to property / vegetation, annoyance to others or making excessive noise after midnight, or where you or any member of your party has been asked to leave any of our Parks on a previous occasion.

COVID-19 – Please refer to park office or website for up to date rules and regulations in respect of the COVID-19 restrictions imposed by the government.

Booking/Before arrival

All touring caravans must be fully insured – Proof of insurance must be supplied.

Caravans are provisionally accepted, and are subject to individual inspection on arrival.

Please note that we allocate pitches against the Touring Caravan Make, Model and Dimensions which you specify on your Reservation Form. If you change your Caravan prior to the commencement of or mid-way through the season we cannot guarantee to be able to accommodate you. There is a change of booking fee of £25.

Awnings must not exceed the length/width of caravan without prior agreement in writing.

Please note caravans are stored at owner’s risk. Customers booking winter storage will be asked to move their own caravan to the storage area. Anyone requiring assistance to move their caravan either with or without a vehicle will be asked to pay an advance charge of £50.00 and produce a receipt for such to the warden before any assistance can be given.

Using your pitch/caravan

A seasonal touring pitch is strictly for owners and their immediate family (mother, father, son, daughter, grandchildren etc.) and not extended family members (aunts, uncles, brothers, friends etc.). Use of the caravan on the Park is recreational only, and not residential. The caravan may be occupied on the Park to a maximum of 26 nights in any one visit. After any visit of 26 successive nights there must be an interval of 2 nights prior to a return visit.

Awnings cannot be left erected when the caravan is unoccupied.

There must be no sub-letting under any circumstances. Failure to abide by this rule will result in the owner and caravan being asked to leave the Park.

Single sex parties of 3 or more persons & unaccompanied young parties are not accepted. You must be over 21 to apply. There must always be at least one responsible adult over the age of 21 in any seasonal touring caravan.

Only one car is permitted to be parked at the side of your caravan. Excuses will not be accepted for a greater number of vehicles. Commercial vehicles/vans/vehicles displaying advertising by arrangement only. You are able to collect one car parking pass from reception for an extra car. Any further extra cars are chargeable at £5 per night. A ticket must be obtained from reception (all parks) and parked in overnight car park – (Flower of May only).

The waste disposal points are provided for normal household waste and recycling. All chemical waste from caravan toilets must be disposed of in the chemical waste disposal point provided. All grey waste must be disposed of into marked drainage points only and must not be discharged into the ground.

Your pitch

Owners are expected to keep the Park clean, in particular the ground under and adjacent to their caravan. No items / litter to be stored under the caravan. Caravans are to be kept in a clean and tidy condition. Caravans/cars must not be washed on the Park.

Any item that causes an obstruction to the grass cutter or strimmer, including bikes/scooters, will be removed from the pitch and disposed of if uncollected. Cables must be disconnected when the caravan is unoccupied.

You must not have; a greater number of occupants than the specified number of berths of the caravan or sleep in awnings. A storage box. Freestanding drying implements (integrated rotary/window dryers are permitted). Aerials/Satellite dishes fitted to Park property. Sky lanterns,flags/flag poles (whether attached to caravans or otherwise), bunting, streamers, artificial grass and solar lights (in the ground), paddling pools, BBQs on the ground (and do not leave BBQ unattended).

Behaviour

Your behaviour should not be excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated. We may ask you or any member of your party to leave immediately if your conduct is considered by us to be inappropriate, likely to cause harm, or impair the enjoyment, comfort or safety of other customers, staff or the general public, or is likely in our belief, to breach any of our agreement with you. No refunds or compensation will be given in these circumstances. All accidents must be reported to reception.

You are responsible for the supervision of all members of your party under the age of 21. You must supervise your children and babies at all times. Children under 8 must be accompanied at all times on the Park by an adult.

All young children must be accompanied to all facilities (including playgrounds, bars and leisure complex). In order to provide a relaxing family environment, all young children must be supervised, and older children must behave accordingly when on the Park.

Bikes, Scooters and Recreational Vehicles – Motorised / Battery operated recreational vehicles cannot be used on the Park. (Includes scooters, bikes and children’s ride-ons). Parents must ensure that bikes / scooters are ridden in a courteous and responsible manner and supervised by a responsible adult. Bike racks must be used, where provided. Please make sure that bicycles are parked sensibly and do not cause an obstruction to other guests or vehicles. In the interests of safety, bicycles are to only be ridden during the hours of daylight. Play areas must not be used after dark.

Legislation & licensed Premises– we reserve the right to refuse to serve or sell alcohol to anyone who: Is under the age of 18, or appears to us to be under 18 (and cannot prove otherwise), or we, in our sole discretion, consider to have been drinking excessively or under the influence of illegal substances.

You may not bring or use any shotgun, knife, firearm, archery equipment, fireworks (including sparklers), illegal substances or similar to any Park under any circumstances.

Photography – To ensure safety, we use CCTV cameras on our Parks. Please note: still, digital or video photography is not allowed in any changing area or swimming pool. We occasionally take photographs for advertising purposes; if you do not wish to appear in any such material please inform us where you see this happening.

Facilities

Full facilities may not be available early and late season. Please note Flower of May / Fir Tree Leisure Complex is chargeable on a pay-as-you-use basis. The quoted entertainment may vary due to conditions outside management control and the management therefore reserves the right to amend or cancel accordingly without prior notice.

If you require more specific information regarding our facilities, leisure or entertainment programmes, do not hesitate to contact our booking office or visit our website flowerofmay.com and we will be only too happy to provide further information

Dogs

Flower of May – 1 dog only

Riverside Meadows & Fir Tree Park – 2 dogs maximum

Owners must strictly adhere to the following: No animals, other than dogs, may occupy caravans. Dogs must be kept on a short lead at all times. Dogs must be exercised off the Park or on a designated dog exercise area. Dogs must not foul the public areas. Owners must clear up after their pets at all times. Dogs are not allowed in any building or play areas. Dogs must not be left unaccompanied in cars or caravans. Only the permitted number of Dogs may be exercised at any one time by an individual. If you already have the maximum number of dogs permitted, visitors must not bring pets.

Cancelling your booking

Seasonal pitches are non-transferable. I.e. if you sell your caravan, the remainder of the season is not included & the caravan must leave the pitch.

Relinquishing a seasonal pitch – four weeks’ notice is required prior to the relinquishment of a pitch. A pro-rata monthly refund will be given of the amount paid, for the remaining full weeks after the end of the notice period.