Holiday Terms & Conditions
Flower of May Terms and Conditions of Booking
PLEASE ENSURE YOU READ THE FOLLOWING PRIOR TO MAKING A BOOKING
Our agreement with You –
Please consider the following prior to booking:
Our agreement with you binds you, the person named on the booking, and all members of your party, including children and any day visitors. You must ensure that all members of your party are aware of, and accept all of this agreement. It starts from the day the booking is made and continues until the last member of your party has left the park (and includes any extensions of time to your booking).
We have the right, at our sole discretion, to refuse to accept any booking, and obtain the name, age, address and gender of each member of your party before confirming your booking or at any time. You must provide us with full details of your party, which must include you, prior to arrival. Any email address submitted on booking may be used for promotional purposes in the future, including the use of third-party websites.
We have the right to cancel your booking, or to instruct you or your party to leave the Park immediately, without compensation or refund, should you or any of your party not comply with this agreement, particularly relating to the terms where behaviour and conduct have not been complied with, or where you or any member of your party has been asked to leave any of our Parks on a previous occasion or if we consider the stay not a holiday.
For any change in the booking there is an administration charge of £15.00.
Confirmed bookings cannot be altered on the day of arrival. Please notify us if you are going to arrive later than 6pm or at a later date. There are no refunds. The management cannot be held responsible for any change in circumstances.
You must be over 21 to make a booking and there must be at least one capable and responsible adult over the age of 21 on each touring pitch, or in each unit of accommodation. You may not have the majority of persons on any booking aged between 17 & 21.
You will be asked to leave if more than the persons stated on the booking form occupy the accommodation/ pitch. The members of your party and the allocation of guests in each accommodation/pitch must remain as notified to us.
Bookings are accepted for families and couples only. We DO NOT accept same or majority gender parties.
Stag & hen parties are not permitted and we reserve the right to ask such parties to leave without refund.
Only ONE car may be parked at each pitch/accommodation (exceptions apply). Extra vehicles/day visitors – MUST be parked in the car park and a ticket obtained from Reception and displayed in the vehicle window (charges apply – £5 per night).
Transit vans, work or commercial vehicles must be parked in the car park, and are by arrangement only. Motorised scooters may not be used on site unless road legal and covered by a valid certificate of insurance.
In the event of any accommodation booked not being available, for any reason whatsoever, the liability of the proprietors shall in no circumstances exceed a refund of any amount already received by them.
Flower of May Holiday Parks Ltd. recommend that customers take out their own travel insurance.
Our aim is to provide a relaxed Holiday Park suitable for families.
We want to maintain a safe and secure environment for you and your family. We don’t knowingly allow anyone to use or visit our Parks who is subject to the notification requirements of the Sexual Offences Act 2003.
Please note whilst staying on the Park the following applies:
Flower of May Leisure Centres (where available) are chargeable on a pay-as-you-go basis.
Full facilities may not be available early and late season – please telephone for further details.
All young children must be accompanied to all facilities (including bars and leisure complex). It is impractical for them to use the facilities by themselves.
There is a £10 refundable cash deposit required on arrival, at all parks for a barrier card.
Motorised recreational vehicles cannot be used on the Park (includes scooters, bikes, children’s ride-ons).
Please note we use CCTV cameras on our parks.
Behaviour and Compliance with this Agreement
Your behaviour should not be excessive, noisy or disruptive, especially at night.
Offensive or illegal behaviour will not be tolerated. We may ask you or any member of your party to leave immediately if your conduct is considered by us to be inappropriate, likely to cause harm, or impair the enjoyment, comfort or safety of other customers, staff or the general public, or is likely in our belief, to breach any of our agreement with you. No refunds or compensation will be given in these circumstances.
You are responsible for the supervision of your party under the age of 21. You must supervise your children and babies at all times. Children under 8 must be accompanied at all times on the Park by an adult.
We operate a challenge 21 policy in our licensed premises and only sell alcohol to persons over 18. We reserve the right to request a valid form of nationally approved identification if in doubt.
Solar Lights, Fireworks, Pyrotechnics and Sky Lanterns are prohibited on the park. You may not bring or use any shotgun, knife, firearm, archery equipment, any illegal substances or similar to any Park under any circumstances.
Customers are welcome to bring a BBQ to use at their pitch. If you are using a disposable BBQ it must be lifted off the ground (BBQ blocks available to borrow). Customers must not, under any circumstances, light fires or use fire bowls at their pitches.
Still, digital or video photography is not allowed in any changing area or swimming pool.
The use/flying of drones or any other powered aircraft is not permitted on the Park, unless express permission has been given, in advance, by head office.
We occasionally take photographs for advertising purposes. If you do not wish to appear in any such material please inform us at the time.
Parents of children with bikes/scooters must ensure they are ridden in a courteous and responsible manner and supervised by an adult at all times. In the interests of safety, bicycles are only to be ridden during the hours of daylight. Play areas to be used only during daylight hours.
All accidents during your stay must be reported to reception.
The quoted entertainment may vary due to conditions outside management control. We reserve the right to amend or cancel accordingly without prior notice.
You are expected to ensure the area around your pitch is kept clean and tidy.
All pitches are allocated on arrival. Pitches are available from and to be vacated by 12 noon. Please note: Electricity is NOT included in the price. All electric is metered. A non-refundable deposit of £30.00 per pitch is required at the time of booking, the balance is payable on arrival.
Waste disposal points are provided for normal household waste and recycling. All chemical waste from caravan toilets must be disposed of in the chemical waste disposal point provided. All grey waste must be disposed of into marked drainage points only, and must not be discharged into the ground.
Strictly no pup tents or gazebos. We do not accept group bookings. Maximum persons per pitch = 6. Please have the size of your tent available when booking. All confirmed bookings are for the size
Dogs must be kept on a short lead at all times. Dogs must be exercised either off the Park or on the designated dog exercise area. All dog waste must be picked up and disposed of in the bins provided. Dogs must not be left unattended at any time. Dogs are not allowed in the buildings, on the patio area or playground (except guide dogs).
Flower of May – 1 dog only at any period (subject to prior arrangement, touring park only).
Riverside Meadows & Goosewood – 2 dogs only allowed at any period (subject to prior arrangement, touring park only).
All our accommodation is inclusive of electricity, gas and water, and fully equipped with TV, microwave, full sized cooker, fridge/freezer and fully fitted bathroom. Beds will be made up for your arrival. Whilst we strive to accommodate requests for a specific unit number – we cannot guarantee this in advance, and reserve the right to offer equal or greater standard accommodation. Pets permitted in specific accommodation only by prior arrangement. All accommodation is strictly non-smoking.
A non-refundable deposit of £100 per unit per week/part week is required at the time of booking, the balance is payable 6 weeks prior to arrival. Bookings cancelled after this time will not be refunded unless the unit can be re-let and is at the discretion of the park. No reminder will be sent for balance payment.
Arrival time: 4pm Departure time: 9.30am
Weekly: Saturday-Saturday Mini-break: Monday-Friday or Friday-Monday
Can we help?
Any concerns or assistance you require should be brought to our attention immediately. We always aim to give prompt assistance to you if you are in difficulty and to respond promptly to any concerns you raise so that you can continue to enjoy your holiday.
Please note we are not responsible for any matter of which you were aware and did not bring to our attention during your holiday.
If you have any questions or require more specific information regarding our facilities, leisure or entertainment programmes, do not hesitate to contact our booking office 01723 584311 and we will be only too happy to provide further information.